Legal

Privacy Policy

Last updated: May 10, 2026

Nomera AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered bookkeeping platform at nomeraai.io.

1. Information We Collect

We collect information you provide directly to us, including:

Account information (name, email address, password)
Business information (business name, type, address, phone number)
Financial documents and data you upload to our platform
Communications with our AI agent and support team
Payment information (processed securely by Stripe — we never store card details)

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our bookkeeping services
Personalize AI responses based on your business data
Process payments and manage your subscription
Send transactional emails (receipts, alerts, account updates)
Maintain audit logs for compliance and security purposes
Respond to your questions and provide customer support

3. Financial Data and Confidentiality

Your financial data is treated with the highest level of confidentiality. We implement the following protections:

All data is encrypted in transit using TLS/SSL
Files are stored with AES-256 encryption in isolated per-client storage buckets
Row-level security ensures no client can access another client's data
Access to your data is restricted to you and authorized Nomera AI staff only
We never sell, rent, or share your financial data with third parties for marketing purposes

4. Data Sharing

We do not sell your personal information. We may share your information with:

Stripe — for payment processing
Supabase — for secure database and file storage
Anthropic — for AI processing (your data is not used to train AI models)
Vercel — for application hosting
Law enforcement when required by law

5. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, your data is retained for 90 days before permanent deletion, giving you time to export your records. You may request immediate deletion by contacting us.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your account and associated data
Export your data in a portable format
Opt out of non-essential communications

7. Security

We implement industry-standard security measures including encryption, multi-factor authentication, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and enable two-factor authentication on your account.

8. Children's Privacy

Nomera AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Your continued use of Nomera AI after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:
privacy@nomeraai.io